Refund Policy
At Flonnect, we value our customers and strive to offer the best possible service. This refund policy aims to provide clear guidelines on how refunds are processed for our B2B SaaS solutions. Please read the policy carefully to understand our practices and ensure a smooth refund process.
Monthly Plan Refunds
In the case of monthly subscription plans, no refunds will be issued. Once a monthly plan has been purchased, the subscription will remain active until the end of the current month. The plan will not be renewed automatically, and customers must manually renew their subscription if they wish to continue using our services beyond the current month.
Yearly Plan Refunds
If a customer with a yearly subscription plan wishes to cancel their subscription before the end of the year, they are eligible for a refund for the remaining unused months. Refunds will be calculated on a pro-rata basis without considering any discounts or promotions that may have been applied at the time of purchase.
To request a refund, the customer must contact our support team at support@flonnect.com with their account information and the reason for cancellation. Refund requests will be processed within 10 business days from the date of receipt.
Please note that any data or content associated with the customer’s account may be deleted upon cancellation, and Flonnect will not be responsible for any loss resulting from this action.
Contact Information
For any queries or clarifications related to our refund policy, please do not hesitate to reach out to us at support@flonnect.com. OR Message Us. Our dedicated support team is available to assist you and will respond to your inquiries within 48 hours.
By using our services, you agree to this refund policy and the terms outlined herein. We reserve the right to modify or update this policy at any time without notice, and it is the customer’s responsibility to review the policy periodically to stay informed about any changes.
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