Refund Policy
At Flonnect, we value our customers and are committed to delivering the best possible service. This refund policy outlines the conditions and procedures for processing refunds for our B2B SaaS solutions.
Monthly Plan Refunds
For monthly subscription plans:
- No refunds will be issued. Once a monthly plan is purchased, the subscription remains active until the end of the current billing cycle.
- Subscriptions will not renew automatically. Customers must manually renew their subscription to continue using our services beyond the current month.
Yearly Plan Refunds
For yearly subscription plans:
- Customers may request a refund if they cancel their subscription before the end of the year.
- Refunds are calculated on a pro-rata basis for the remaining unused months, excluding any discounts or promotions applied at the time of purchase.
How to Request a Refund
1. Contact our support team
Email us at support@flonnect.com with the following details:
- • Account information
- • Reason for cancellation
2. Processing time
Refund requests will be processed within 10 business days from the date of receipt.
Important Notice
Upon cancellation, any data or content associated with the account may be deleted. Flonnect is not responsible for any loss resulting from this action.
Contact Information
For queries or clarifications regarding our refund policy, please contact us:
Email Support
support@flonnect.com