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Help Center

Everything you need to record, create, and share videos with Flonnect — from getting started to fixing common issues.

📌 Help Categories

Getting Started

Learn how to use Flonnect's recording modes

  • How to use the Desktop Application
  • How to use the Chrome Extension
  • How to create Interactive Guides
  • How to edit and share videos
Common Issues & Fixes

Solutions to frequent problems

  • Audio not recording
  • Microphone not detected
  • System audio missing
  • Interactive demos not working
Privacy & Permissions

Permissions setup and privacy info

  • Screen & audio permissions
  • Browser privacy settings
  • OS-level permissions
  • Data privacy practices

🔍 Quick Overview: Two Recording Modes

Flonnect offers two recording modes for different use cases. Choose the right one based on what you need:

🖥️ Screen Recording (Desktop App)
Best for full screen capture, meetings, and presentations with system audio.
Learn more →
🖱️ Step Recording (Chrome Extension)
Best for interactive product demos, click-by-click guides, and onboarding tutorials.
Learn more →
FeatureScreen RecordingStep Recording
RecorderDesktop AppChrome Extension
Full Screen
System Audio⚠️ Tab only*
External Mic
HTML Interaction
Step-by-Step Guide
Meetings
* Tab audio requires selecting "Chrome Tab" in picker and enabling "Share tab audio". Full screen audio: Windows only (via toggle).
Learn more about audio limitations →

🔥 Popular Help Topics

Audio not recording
Microphone setup
Chrome tab audio
Interactive demos
Screen permissions (Mac)
Chrome extension setup
Editing recordings
Privacy practices

Still Need Help?

Can't find what you're looking for? Our support team is ready to help.

Contact Support
Report an Issue
💡 We recommend keeping both the Desktop App and Chrome Extension installed for the best experience.