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Solutions to the most common problems users encounter with Flonnect.
System audio and microphone troubleshooting
The Desktop App provides full audio support on all platforms:
💡 Recommendation: Use the Desktop App whenever audio quality is important.
System audio works when you record a specific Chrome tab.
💡 How to enable tab audio:
System audio can be enabled via toggle in the recording options before starting. Look for the "System Audio" switch.
System audio is not supported for full screen recording. This is an OS-level restriction that Chrome cannot bypass.
⚠️ Why this limitation? This is a restriction from the Chrome browser itself, not Flonnect. Chrome limits system audio capture for privacy and security reasons. The browser cannot access system-level audio without explicit OS support.
Check Chrome Microphone Settings
Open Chrome and go to: chrome://settings/content/microphone
Select the Correct Microphone
Make sure the correct microphone device is selected in the dropdown
Allow Site Access
Ensure the Flonnect extension has permission to use the microphone. Click the lock icon in the address bar to check permissions.
Reload and Restart
Reload the page and restart Chrome if the issue persists
💡 Tip: Always test microphone permissions before starting a recording. You can do a quick test recording to verify everything is working.
Interactive guides cannot be created with the Desktop App.
Interactive guides require browser-level access to:
This is only possible through a browser extension that has access to the page content.
Use the Flonnect Chrome Extension for:
If you've tried the steps above and still have problems, our support team is here to help.